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CSA Pass4sure Valid Questions & CSA Free Download Study Files & CSA Pdf Download Guide

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ServiceNow CSA exam covers a wide range of topics, including user and group administration, data management, incident management, problem management, change management, service catalog management, reporting, and integrations. CSA exam consists of 60 multiple-choice questions that must be completed within 90 minutes. To pass the exam, candidates must score at least 70%. The CSA Certification is valid for two years, after which the individual must renew their certification by passing a recertification exam. With a ServiceNow CSA certification, individuals can demonstrate their expertise in managing the ServiceNow platform, enabling them to stand out in the job market and advance their careers.

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ServiceNow Certified System Administrator Sample Questions (Q317-Q322):

NEW QUESTION # 317
What policies are applied to all data entered into the platform (i.e., through a record form (UI), Import Sets, or Web Services)?

A. Write Policies
B. Data Integrity Policies
C. Data Policies
D. Data Submission Policies

Answer: C

Explanation:
Detailed Explanation:Data Policies in ServiceNow are designed to enforce data consistency across all entry points into the platform, including record forms (UI), Import Sets, and Web Services. Data Policies ensure that required fields, read-only fields, and other data integrity rules are maintained consistently. Unlike UI Policies, Data Policies apply universally to data imported or integrated, ensuring platform-wide data governance. (Reference: ServiceNow Documentation - Data Policies and Data Consistency)

NEW QUESTION # 318
Which SericeNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which Cis supporing that service have active issues?

A. Dependency View
B. Cl Health Dashboard
C. AL Service Dashboard
D. Event Management Homepage

Answer: A

Explanation:
InServiceNow, theDependency Viewis agraphical representationthat allows Service Desk agents and IT teams totrace relationships between Configuration Items (CIs)and identify whichCIs are experiencing issues that may be affecting a business service.
Visualizes Relationships Between CIs and Services
Dependency View displaysCIs and their dependenciesin aninteractive map.
Service Desk agents can quicklysee which CIs are impactedandhow they affect the business service.
Identifies Impacted Configuration Items (CIs)
If aserver, database, or network component is down, Dependency Viewhelps tracewhich business service is affected.
This is useful forincident management, root cause analysis, and change impact assessment.
Integrated with CMDB (Configuration Management Database)
Dependency Views pull data from theCMDBtomap CI relationships.
This helps Service Desk agentsidentify problems quicklywithout needing deep technical knowledge.
Why is "Dependency View" the Correct Answer?
A: AI Service DashboardIncorrect- There is no standard "AI Service Dashboard" in ServiceNow.
B: CI Health DashboardIncorrect- TheCI Health Dashboardfocuses on theoverall health of CIs (e.g., compliance, correctness, completeness)but doesnot provide a dependency mapfor tracing service issues.
D: Event Management HomepageIncorrect-Event Management (ITOM)is used formonitoring events and alerts, butit does not provide an interactive dependency viewfortracing service issues.
Incorrect Answer Choices Analysis:
ServiceNow Docs - Dependency Views#Understanding Dependency Views
ServiceNow Docs - CMDB Relationship Visualization#Using CMDB Relationships Official ServiceNow Documentation References:
Conclusion:The correct answer is:
C: Dependency View
Dependency Viewallows Service Desk agents totrace service issues back to the affected CIs, making it an essential tool forincident management and root cause analysis.

NEW QUESTION # 319
Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations?

A. Action Sets
B. Flows
C. Flow Diagrams
D. Action Sequences
E. Task Flows

Answer: C

Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/flow-designer/concept/flow-des

NEW QUESTION # 320
A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

A. Have them clear their cache.
B. Use the system properties to correct the instance's time zone.
C. Have them use the gear icon to set the employee's time zone.
D. Have them correct the time zone on their computer.
E. Recommend they use Chrome, instead of Explorer.

Answer: D

Explanation:
Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0659171

NEW QUESTION # 321
What is the most common role that has access to almost all platform features, functions, and data?

A. Security Admin [security_admin]
B. System Administrator [admin]
C. Admin [sn_admin]
D. Base Admin [base_admin]
E. Sys Admin [sys_admin]

Answer: B

Explanation:
TheSystem Administrator (admin)role is the most powerful and common role in ServiceNow, providing access to nearly all platform features, functions, and data. Users with this role have full control over system configurations, user management, security settings, application access, and more.
Full system accessto all applications, modules, tables, and records.
Ability toconfigure and customizethe platform.
Create, update, and deleterecords in any table.
Manage roles and users, including assigning roles to others.
Configure Access Control Rules (ACLs)to define security policies.
A: Security Admin [security_admin]# Incorrect. Thesecurity_adminrole is primarily for managing security settings and access control rules. While powerful, it does not inherently provide access to all platform functions like theadminrole does.
B: Sys Admin [sys_admin]# Incorrect. There isno such role as "sys_admin"in ServiceNow. The correct role isadmin.
C: Admin [sn_admin]# Incorrect.sn_adminis not a standard ServiceNow role. The official role is simplyadmin.
E: Base Admin [base_admin]# Incorrect. This is not a standard role in ServiceNow.
Reference:
ServiceNow Developer Glossary
ServiceNow Role Documentation

NEW QUESTION # 322
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