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ServiceNow CIS-PA Exam Syllabus Topics:

Topic
Details

Topic 1

Data Collection: This domain explains how Performance Analytics gathers and processes data, including collection flow, configuration properties, and troubleshooting collection issues.

Topic 2

Administration and Solutions: This domain covers administrative tasks using the Admin Console and accelerating deployment with pre-built Content Packs.

Topic 3

Architecture and Deployment: This domain covers the foundational components of the Performance Analytics solution and the proper deployment sequence in ServiceNow environments.

Topic 4

Configure Breakdowns and Breakdown Sources: This section covers setting up breakdowns to analyze indicators across different dimensions, including breakdown mappings, matrices, exclusions, scripted mappings, and bucket groups.

Topic 5

Data Visualization: This section focuses on presenting data through widgets, interactive filters, appropriate visualizations, dashboards, and analyzing data using Analytics Hub and KPI Details.

Topic 6

Configure Indicators and Indicator Sources: This domain addresses creating and configuring indicators (performance metrics), including source conditions, fact tables, indicator types, properties, and aggregation scripts.

Topic 7

Perform Diagnostics and Troubleshooting

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ServiceNow Certified Implementation Specialist - Platform Analytics Sample Questions (Q37-Q42):

NEW QUESTION # 37
What happens whenCollect recordsis enabled on an Automated Indicator form?

A. An ad-hoc job runs to collect the scores immediately for testing purposes
B. An exact copy of the matching records is retained for future reference
C. A preview of the records that match the condition is displayed
D. A list of sys_ids is stored during collection to allow drill down to records

Answer: D

Explanation:
WhenCollect recordsis enabled on an Automated Indicator, Platform Analytics stores thesys_ids of the recordsthat contributed to each indicator score at collection time. This capability enablesdrill-down functionality, allowing users to view the exact records behind a score directly from analytics widgets and dashboards. Importantly, Platform Analytics doesnot store full copies of records-only the identifiers- ensuring historical accuracy while maintaining storage efficiency.
Option A describes thepreview featureavailable when defining indicator conditions, not record collection.
Option B refers tomanual data collection, which is triggered separately. Option C is incorrect because Platform Analytics does not retain full record snapshots. ServiceNow documentation clearly states that enabling Collect records allows analytics users to drill into the contributing records for any given score, making option D the correct and precise answer.

NEW QUESTION # 38
When areAdditional conditionsof an Indicator evaluated duringData Collection?

A. When the Indicator is viewed in the Analytics Hub
B. After the Indicator Source conditions
C. At the same time as the Indicator Source conditions
D. Before the Indicator Source conditions

Answer: B

Explanation:
During data collection, Platform Analytics first applies theIndicator Source conditionsto retrieve the base dataset. Once the source data is identified, the system then evaluates theAdditional conditionsdefined on the Indicator itself.
This separation allows indicator-specific filtering without duplicating logic in the indicator source, supporting reuse and performance optimization. Additional conditions do not run in parallel with source conditions and are not evaluated at visualization time. ServiceNow documentation explicitly explains that Indicator conditions refine the datasetafterthe source query executes, making option D the correct answer.

NEW QUESTION # 39
Which of the following statements best describes an Automated Indicator?

A. A subcategorization of an indicator that provides more granular views of scores
B. A process summary taken at a single point in time
C. A scheduled job that collects data
D. A series of measurements that describe a process over a period of time

Answer: D

Explanation:
AnAutomated Indicatorin Platform Analytics is defined as aseries of measurements collected over time that represent the performance of a process. These measurements are stored astime series data, allowing organizations to analyze trends, patterns, and historical performance. Automated indicators rely onindicator sourcesandscheduled data collection jobsto collect data at defined intervals, such as daily or hourly.
Option B describes asnapshot report, which represents data at a single point in time and does not support trending. Option C refers tobreakdowns, which categorize indicator scores for deeper analysis but do not define the indicator itself. Option D describes thedata collection job, which is a mechanism used by automated indicators but not the indicator definition. ServiceNow documentation explicitly states that indicators represent performance over time, making option A the correct and most complete description of an Automated Indicator.

NEW QUESTION # 40
Breakdown element security is configured in the properties of which object?

A. Breakdown Source
B. Manual Breakdown
C. Automated Breakdown
D. Automated Indicator

Answer: C

Explanation:
Breakdown element securitydetermines which users are allowed to see specific breakdown elements (such as certain categories or values) when viewing analytics data. In Platform Analytics, this security is configured directly on theAutomated Breakdownrecord.
Automated Breakdowns include properties that allow administrators to defineelement-level access control, typically by specifyingrolesthat are required to view certain breakdown elements. This ensures sensitive analytics data is only visible to authorized users. The Breakdown Source defines how data is mapped and categorized but does not control visibility. Automated Indicators control score collection and aggregation, not breakdown element security. Manual Breakdowns are static and do not support dynamic element security in the same way.
ServiceNow documentation explicitly states that breakdown element security settings-such as restricting elements by role-are part of theAutomated Breakdown configuration, making option D the correct answer.

NEW QUESTION # 41
Choose 2 options.
Whichformulaissyntactically CORRECTin ServiceNow Performance Analytics, assuming that allIndicator names are valid?

A. [Number of new incidents] / [Number of new incidents] * 100
B. [[Number of new incidents]] / ({Number of new incidents)} * 100
C. ((Number of new critical incidents)) / ((Number of new incidents)) * 100
D. 100 - ((([Average resolution time of resolved incidents] - 17.5) / 17.5) * 100)
E. 100 - {Average resolution time of resolved incidents} - 17.5 / 17.5 * 100

Answer: A,D

Explanation:
InPerformance Analytics Formula Indicators, indicator references must followstrict syntax rules:
* Indicator names must be enclosed insingle square brackets:[Indicator name]
* Mathematical operators must be valid
* Parentheses must be properly paired
* Curly braces { } and double square brackets [[ ]] arenot validfor indicator references Let's evaluate each option:
* Option A - IncorrectUses indicator nameswithout square brackets, which is invalid syntax.
* Option B - IncorrectUsescurly braces { }, which are not supported for indicator references, and also has ambiguous operator precedence.
* Option C - CorrectUses propersingle square brackets, valid arithmetic operators, and correctly nested parentheses. This is a common and documented formula pattern for calculating percentage improvement against a baseline.
* Option D - CorrectUses valid square-bracket indicator references and proper arithmetic. Even though it is logically redundant, it issyntactically valid, which is what the question asks.
* Option E - IncorrectUsesdouble square bracketsand mismatched braces { ), which is invalid syntax.

NEW QUESTION # 42
......

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